Didarra Delivery Policy
Last Updated: 1st August, 2025
This Delivery Policy explains how and when we deliver orders placed on Didarra. Please read it carefully before making a purchase.
1. Delivery Regions
We currently deliver to the regions and countries listed on our Delivery Regions Page. If your location is not listed, we are unable to process delivery at this time.
2. Processing Time
- Orders are processed within 2-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during peak seasons, promotional sales, or due to stock availability.
3. Delivery Methods and Timeframes
- We partner with trusted courier and postal service providers.
- Estimated delivery times vary by location.
- Delivery timeframes may be affected by factors outside our control (e.g., customs delays, weather conditions, strikes).
4. Delivery Fees
- Delivery fees depend on your delivery address, selected shipping method, and the size/weight of your order.
- Fees are calculated at checkout before payment confirmation.
5. Tracking Your Order
Once your order is shipped, we will send you an email or SMS with your tracking number and a link to track the delivery status.
6. Failed Deliveries
- If delivery is unsuccessful due to an incorrect address, inability to receive the package, or failure to collect from a designated pick-up point, the order may be returned to us.
- Re-delivery will incur additional delivery fees.
7. International Deliveries
- International orders may be subject to import duties, taxes, or customs fees. These charges are not included in our prices and are the responsibility of the customer.
- Customs clearance procedures may delay your delivery.
8. Damaged or Missing Items
- Please inspect your order upon delivery and contact us immediately if items are damaged, defective, or missing.
- Claims must be made within 10 days of delivery, supported by photos or other evidence.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our platforms with a revised "Last Updated" date.